The Team Leader of a small technical support team was having problems managing and motivating his staff, with the result that the team was almost at war with itself.

Psychometric evaluation of all concerned helped each individual understand how their personality impacted on relationship building, and the manager insights on how to get the best from his people.

Results and relationships improved almost immediately, with even the most difficult of team members making some attempt to change their behaviour and adopt a more ‘can do’ approach.

The biggest change in attitude came from the person who was perceived by the senior management team as being the worst performer. K was in fact one of the cleverest people in the organisation, but lacked confidence, and for no obvious reason didn’t have the education qualifications that might have suggested exceptionally developed verbal and numerical reasoning skills.

Within 6 months of the assessment K had started an MBA, and been promoted to the team of IT Consultants responsible for dealing with external clients.